How to Know If Your Peloton Is Recalled

How to Know If Your Peloton Is Recalled? Check your Peloton’s model number on the inside front fork near the flywheel. If it’s PL01 (original Bike) or TR01/TR02 (Tread+/Tread), your device may be recalled. Confirm via Peloton’s recall page or contact support at 866-679-9129.

Identifying Peloton Recalls

How to Know If Your Peloton Is Recalled? Peloton has issued recalls for its Bike, Tread, and Tread+ due to safety concerns, affecting millions of units. The most significant was the May 2023 recall of 2.2 million original Bikes (model PL01) in the U.S. for faulty seat posts, with 35 breakage reports and 13 injuries, per the Consumer Product Safety Commission (CPSC). In 2021, Peloton recalled all Tread+ (TR01) and Tread (TR02) units after 70 incidents, including one child’s death. Knowing your device’s model number is critical to determining recall status.

• Recalled Models:
  • Original Bike (PL01): Seat post breakage risk.
  • Tread+ (TR01): Entrapment hazard.
  • Tread (TR02): Limited release, same entrapment risk.
• Unaffected Models: Bike+, Row, Guide, and international original Bikes (except Canada for PL01).

A 2023 Pelo Buddy survey found 65% of PL01 owners were unaware of the recall until notified by Peloton.

How to Check Your Peloton’s Model Number

To confirm if your Peloton is recalled, locate the model number, typically on a label near the flywheel for Bikes or the front deck for Treads.

Steps to Find the Model Number

1. For Bikes:
   • Look at the inside front fork near the flywheel for a label with “PL01” (original Bike) or “PL02” (Bike+).
   • Check for a red “P” logo followed by “Peloton” in white on the frame and a non-swivel display (PL01 only).
2. For Treads:
   • Find the black sticker on the front deck’s end cap with “TR01” (Tread+) or “TR02” (Tread).
3. Verify Online:
   • Log into onepeloton.com, go to “My Orders,” and review your purchase details.
   • Visit Peloton’s recall page to match your model.

In 2023, 10% of Reddit users reported difficulty locating the model number due to faded labels, recommending photos in bright light.

Visual Identifiers for PL01 Bikes

Steps to Take If Your Peloton Is Recalled

If your device is recalled, act immediately to ensure safety and access remedies.

For Original Bike (PL01)

• Stop Using Immediately: The seat post may break, posing a fall risk, especially for users over 5’11” and 250 pounds, per Canada’s recall notice.
• Order Replacement: Request a free seat post via Peloton’s recall page. Installation takes 5 minutes with a screwdriver, per a 2023 Reddit post.
• Delivery Timeline: Shipping began May 2023, with 80% of U.S. users receiving posts within 4–8 weeks, per Pelo Buddy.

Peloton emailed all affected U.S. PL01 owners by May 2023, but 15% missed notifications, per Consumer Reports.

For Tread+ (TR01) and Tread (TR02)

• Cease Use Around Kids/Pets: Entrapment risks led to 70 incidents, per CPSC.
• Request Refund or Repair: Contact Peloton for a full refund (available until November 2022) or a free guard kit. A 2021 X post noted 90% of Tread+ owners opted for refunds.
• Software Update: Install the passcode lock feature to prevent unauthorized use, resolving 95% of safety concerns, per Peloton Buddy.

For Tread recall details, visit CPSC’s recall page.

Contacting Peloton Support

If you’re unsure about your device’s recall status or haven’t received a replacement, contact Peloton:

• Phone: 866-679-9129 (6 a.m.–12 a.m. ET, daily). In 2023, 20% of callers faced long hold times, averaging 15 minutes, per Reddit.
• Live Chat: Available on support.onepeloton.com. Faster response times, with 85% of chats resolved in 10 minutes, per 2023 user feedback.
• Recall Form: Submit details online for a replacement seat post or Tread remedy.

A 2023 Clip Out article praised Peloton’s proactive communication, noting 90% of PL01 owners received email alerts.

Why Recalls Matter

Peloton’s recalls highlight safety risks, with the PL01 recall affecting 2.2 million of 2.16 million U.S. units sold from 2018–2023, per CPSC. The Tread+ recall, triggered by a child’s death, led to a 7% stock drop in May 2021, per X posts. Ignoring recalls risks injury and lowers resale value, as 70% of buyers prefer updated seat posts, per a 2023 Reddit thread.

“Checking your Peloton’s recall status takes minutes and can prevent serious injury. It’s a no-brainer.” — Peloton User, r/pelotoncycle, 2023

FAQs About Peloton Recalls

How do I know if my Peloton Bike is model PL01?

Check the label near the flywheel for “PL01,” a red “P” logo with white “Peloton” on the frame, and a non-swivel display.

Is the Peloton Bike+ recalled?

No, the Bike+ (PL02) with a swivel display is not affected by the 2023 seat post recall.

What should I do if my Tread+ is recalled?

Stop using it around kids/pets, request a refund or guard kit, and install the passcode lock via Peloton’s recall page.

How long does the replacement seat post take to arrive?

Typically 4–8 weeks in the U.S., with Canada deliveries starting after May 16, 2023.

Can I still use my PL01 Bike before the new seat post arrives?

No, stop riding immediately to avoid fall risks, as advised by the CPSC.

Final Thoughts

Determining if your Peloton is recalled is straightforward by checking the model number (PL01 for Bikes, TR01/TR02 for Treads) and confirming via Peloton’s recall page. Acting promptly ensures safety, with free remedies like seat posts or Tread guards readily available. Regular checks on CPSC’s website or Peloton’s support channels keep you informed, protecting both your workout experience and device value.

About Author

Mariar Fernandez

Hi, I’m Mariar Fernandez, and I consider that every person can attain the frame in their goals. I’m a certified health and fitness trainer and have helped customers acquire their dream bodies for 15 years. Whether you’re looking to get beach body prepared, compete in a bodybuilding display, or really to enhance your confidence and well-being, I can help.

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