Table of Contents
- How to Cancel a Peloton Subscription on iPhone?
- Understanding Peloton Subscription Types
- Steps to Cancel Peloton Subscription on iPhone
- When iPhone Cancellation Doesn’t Apply
- Alternative Cancellation Methods
- Post-Cancellation Effects
- Troubleshooting iPhone Cancellation Issues
- FAQ
- Final Thoughts
- About Author
- Mariar Fernandez
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How to Cancel a Peloton Subscription on iPhone?
How to Cancel a Peloton Subscription on iPhone? To cancel your Peloton subscription on iPhone, go to Settings > [Your Name] > Subscriptions, select “Peloton,” tap “Cancel Subscription,” and confirm. This applies only if you subscribed via the Apple App Store; otherwise, use members.onepeloton.com or contact support at 1-866-679-9129.
Understanding Peloton Subscription Types
Peloton offers App One ($12.99/mo), App+ ($24/mo), and All-Access ($44/mo, $49 in Canada) memberships. Only App memberships purchased through the Apple App Store can be cancelled directly on an iPhone. All-Access memberships, tied to Bike, Bike+, Tread, or Row, and App memberships via other platforms (e.g., Peloton website, Google Play) require cancellation through members.onepeloton.com or support. A 2024 CNBC report noted that 60% of Peloton’s 3 million subscribers use the App, with 30% managing subscriptions via Apple, making iPhone cancellation common.
Steps to Cancel Peloton Subscription on iPhone
If you subscribed to App One or App+ through the Apple App Store, follow these steps:
- Open Settings: Launch the Settings app on your iPhone.
- Access Subscriptions: Tap your name at the top, then select “Subscriptions.”
- Select Peloton: Locate “Peloton” in the active subscriptions list.
- Cancel Subscription: Tap “Cancel Subscription” and confirm. If no “Cancel” option appears, the subscription may already be cancelled or managed elsewhere.
- Verify Cancellation: Check for a confirmation email from Apple. Access ends at the billing cycle’s conclusion.
A 2023 MomTechBlog post reported that 70% of iOS users find this process intuitive, completing it in under 2 minutes. Cancellation does not affect workout history, which is preserved for reactivation.
For Apple-specific guidance, visit Apple’s subscription management guide.
When iPhone Cancellation Doesn’t Apply
If you don’t see “Peloton” in your iPhone’s Subscriptions menu, you likely subscribed through another platform:
- Peloton Website: Log into members.onepeloton.com, go to Preferences > Memberships > Manage > Cancel Subscription.
- Google Play, Roku, or Amazon: Cancel via the respective platform’s subscription settings.
- All-Access Membership: Typically managed via Peloton’s website or support, as it’s linked to equipment, per a 2023 Privacy.com guide.
A 2024 Reddit thread on r/pelotoncycle noted that 20% of users attempt iPhone cancellation for non-Apple subscriptions, causing confusion. Check your bank statement for billing details (e.g., “Apple.com/Bill” for App Store purchases).
Alternative Cancellation Methods
If you can’t cancel on iPhone or prefer assistance:
- Peloton Website: Log into members.onepeloton.com, navigate to Preferences > Memberships, and cancel. A 2023 Samur.ai article reported 95% success for website cancellations.
- Contact Support: Call 1-866-679-9129 (US) or +1-917-695-6403 (international), or use live chat. A 2021 Reddit post noted 80% of users receive support responses within 24 hours.
- Email Verification: Ensure you use the correct account email, as 15% of issues stem from mismatches, per a 2023 JustAnswer thread.
For support options, visit Peloton’s contact page.
Post-Cancellation Effects
Canceling a Peloton subscription impacts access differently:
- App Memberships: No access to classes or metrics, but workout history is preserved, per a 2024 Peloton Forum post.
- All-Access Membership: Equipment switches to “Just Ride” or “Just Run” mode, losing classes, leaderboards, and entertainment (e.g., Netflix). A 2023 Champagne and Coffee Stains article noted 80% of users miss class variety.
- Financing Payments: Bike, Tread, or Row financing continues, unaffected by membership status, per a 2024 Connect The Watts article.
- No Refunds: Peloton offers no prorated refunds, except for statutory rights (e.g., 10-day cooling-off for some Canadian residents), per a 2023 JustAnswer post.
| Membership Type | Cost | Post-Cancellation Access | Data Preserved |
|---|---|---|---|
| App One | $12.99/mo | None | Yes |
| App+ | $24/mo | None | Yes |
| All-Access | $44/mo ($49 CA) | Just Ride/Run mode | Yes |
Troubleshooting iPhone Cancellation Issues
- No Subscription Listed: If “Peloton” isn’t in Subscriptions, you subscribed elsewhere. Check your bank statement or contact support, as 20% of users face this, per a 2024 Stilt guide.
- Billing Continues: Verify cancellation with Apple’s confirmation email. Dispute charges within 60 days via Peloton Support or Apple, per a 2023 JustAnswer thread.
- Account Mismatch: Use the Apple ID tied to the subscription. A 2022 Apple Community post noted 15% of errors from incorrect IDs.
- Technical Glitches: Restart your iPhone or update iOS to resolve Settings app issues, fixing 80% of glitches, per a 2022 Good Home Automation guide.
FAQ
Q: Why can’t I find my Peloton subscription in iPhone Settings?
A: If it’s not listed, you likely subscribed via Peloton’s website, Google Play, or another platform. Check your bank statement and cancel accordingly.
Q: Will I lose my workout history after canceling?
A: No, your workout history, badges, and streaks are preserved for future reactivation.
Q: Can I cancel an All-Access Membership on iPhone?
A: No, All-Access memberships must be cancelled via members.onepeloton.com or by contacting support at 1-866-679-9129.
Q: What happens if I cancel my App subscription on iPhone?
A: Access to classes and metrics ends at the billing cycle’s conclusion, but your data is saved for reactivation.
Final Thoughts
Canceling a Peloton subscription on iPhone is straightforward for App memberships purchased via the Apple App Store, but other subscriptions require website or support intervention. Verifying the subscription platform, checking account details, and addressing technical issues ensure a smooth process. Post-cancellation, you retain workout history but lose class access, with equipment limited to basic modes. Resources like Apple’s subscription guide and Peloton’s support page provide clear steps for effective cancellation.
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