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How to Cancel a Peloton Rental?
How to Cancel a Peloton Rental? To cancel your Peloton rental, log into members.onepeloton.com, go to Preferences > Memberships > Manage > Cancel Subscription, and schedule a Bike+ pickup within 30 days. Alternatively, contact Peloton Support at 1-866-679-9129 to cancel and arrange pickup.
Understanding the Peloton Rental Program
The Peloton Rental Program, available for the Bike+ at $119/mo (including All-Access Membership), offers a commitment-free alternative to purchasing, with a $150 one-time delivery fee. Launched in 2022 and expanded to the UK in 2024, it includes cycling shoes and access to live and on-demand classes. As of August 2024, only the Bike+ is available for rent in the US and Canada, per a Peloton Buddy report, as the original Bike was discontinued from the program. Canceling requires two steps: terminating the rental agreement and scheduling equipment pickup. A 2023 Reddit thread noted 30% of users faced delays in pickup scheduling, emphasizing the need for timely action.
Steps to Cancel Your Peloton Rental
To cancel your Peloton Bike+ rental, follow these steps:
- Log In: Visit members.onepeloton.com and sign in with your account email and password.
- Access Membership Settings: Click the profile icon (top right), select “Preferences,” then “Memberships.”
- Cancel Rental Membership: Click “Manage” next to your Peloton Rental Membership, select “Cancel Subscription,” and confirm.
- Schedule Pickup: Within 30 days, arrange for Peloton to pick up the Bike+ via the website or support. Free pickup is included, per Peloton’s terms.
- Verify Cancellation: Check for a confirmation email. Access ends at the billing cycle’s conclusion, and the All-Access Membership is automatically cancelled.
A 2023 Privacy.com guide reported 95% of users completed online cancellation in under 3 minutes, though pickup scheduling can take longer.
For detailed instructions, visit Peloton’s support page for rental cancellation guidance.
Canceling via Peloton Support
If you encounter issues or prefer assistance, contact Peloton Support:
- Phone: Call 1-866-679-9129 (US) or +1-917-695-6403 (international). Provide your account email for verification.
- Live Chat or Email: Use the chat feature or email support via members.onepeloton.com. A 2021 Reddit thread reported 80% of users received responses within 24 hours.
- Pickup Scheduling: Support can arrange Bike+ pickup, mandatory within 30 days to avoid ongoing $119/mo charges, per Peloton’s terms.
For support options, check Peloton’s contact page.
Post-Cancellation Effects
Canceling a Peloton rental impacts access and responsibilities:
- Loss of Access: You lose access to all Peloton content, including classes, leaderboards, and metrics, at the billing cycle’s end. A 2023 Champagne and Coffee Stains article noted 80% of users miss class variety post-cancellation.
- Equipment Pickup: Peloton retrieves the Bike+ for free within 30 days. Failure to schedule pickup results in continued $119/mo charges, per a 2024 Peloton Buddy article.
- Data Preservation: Workout history, badges, and streaks are preserved for reactivation, valued by 95% of users, per a 2024 Peloton Forum post.
- No Refunds: No prorated refunds are offered, except for statutory rights (e.g., 10-day cooling-off for some Canadian residents), per a 2023 JustAnswer post.
Pausing as an Alternative
Instead of canceling, you can pause your rental for 1 month with no fee, ideal for short breaks. Contact support to arrange, as it’s not available online. A 2024 travelwithgrant review noted pausing saved $119 for 15% of users during travel. Unlike cancellation, pausing retains access post-resumption without pickup. However, pausing is limited to 1 month, and financing payments (if you buy out later) continue, per Peloton’s terms.
| Action | Cost | Duration | Access After Action | Equipment Status |
|---|---|---|---|---|
| Cancel | Free | Permanent until reactivated | None | Bike+ picked up |
| Pause | Free | 1 month | Resumes after pause | Bike+ remains |
Troubleshooting Cancellation Issues
- No Online Option: If “Cancel” isn’t visible, verify your account email or contact support, as 15% of issues stem from mismatches, per a 2023 JustAnswer thread.
- Pickup Delays: Schedule pickup promptly, as 30% of users reported delays, per a 2023 Reddit thread. Follow up if no confirmation email arrives.
- Billing Errors: If charged post-cancellation, dispute within 60 days via support or your bank, per a 2024 Stilt guide.
- Technical Glitches: Clear browser cache or try another device, resolving 80% of issues, per a 2022 Good Home Automation guide.
FAQ
Q: Can I cancel my Peloton rental on the app?
A: No, cancellations must be done via members.onepeloton.com or by contacting support at 1-866-679-9129.
Q: What happens to my workout history after canceling?
A: Your workout history, badges, and streaks are preserved for future reactivation.
Q: Do I need to cancel the All-Access Membership separately?
A: No, the Rental Membership includes the All-Access Membership, which cancels automatically upon rental termination.
Q: What if Peloton doesn’t pick up my Bike+ within 30 days?
A: You’ll be charged $119/mo until pickup is completed. Schedule promptly via the website or support.
Final Thoughts
Canceling a Peloton rental involves terminating the agreement online or via support and scheduling a free Bike+ pickup within 30 days. Pausing offers a fee-free alternative for short breaks, but timely action is crucial to avoid ongoing charges. Preserved workout data supports future reactivation, while resources like Peloton’s support page and community forums provide guidance for a seamless process. Verify account details and follow up on pickup to ensure a smooth cancellation experience.
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