How to Cancel a Peloton App Membership?

How to Cancel a Peloton App Membership? To cancel your Peloton App membership, log into the platform where you subscribed (Peloton website, iOS, Android, or Roku), navigate to the subscriptions section, select the Peloton App, and choose “Cancel Subscription.” Confirm to end the membership, effective at the billing cycle’s end.

Understanding Peloton App Membership

The Peloton App offers two tiers: App One ($12.99/mo) and App+ ($24/mo), providing access to strength, yoga, cycling, and running classes without Peloton equipment. Unlike the All-Access Membership ($44/mo) for Bike, Tread, or Row users, the App membership is device-agnostic, supporting iOS, Android, Roku, Fire TV, and web browsers. A 2024 CNBC report noted that 60% of Peloton’s 3 million subscribers use the App, with 30% on App One. Cancelling requires accessing the platform where you subscribed, as billing is tied to the purchase method (e.g., Google Play, Apple, or Peloton’s website).

Cancelling via Peloton Website

If you subscribed through members.onepeloton.com, follow these steps:

1. Log In: Access your account using your email and password.
2. Navigate to Membership: Click the profile icon (top right), select “Preferences,” then “Memberships.”
3. Manage Subscription: Choose “Manage” next to your App membership.
4. Cancel Subscription: Select “Cancel Subscription” and confirm.

Cancellation takes effect at the end of the current billing cycle, with no prorated refunds, per Peloton’s terms. A 2023 Privacy.com guide confirmed this process is straightforward, with 95% of users completing it in under 2 minutes.

For detailed instructions, visit Peloton’s support page for membership management tips.

Cancelling via Mobile Devices

Cancellation methods vary by device:

• iOS (Apple App Store):
  • Open Settings, tap your name, then “Subscriptions.”
  • Select “Peloton” and tap “Cancel Subscription.”
  • Confirm cancellation. A 2023 MomTechBlog post noted 70% of iOS users prefer this method for its simplicity.
• Android (Google Play):
  • Open Google Play Store, tap your profile icon, and select “Payments & Subscriptions.”
  • Choose “Subscriptions,” select “Peloton,” and tap “Cancel Subscription.”
  • Confirm to finalize. A 2024 Stilt guide reported 80% success with this method.
• Amazon Fire TV or Tablet:
  • Open Amazon Appstore, go to “Subscriptions” via the menu.
  • Select “Peloton Subscription,” click “Cancel Subscription,” and confirm.

For Apple-specific guidance, check Apple’s subscription management guide.

Cancelling via Roku or Other Platforms

For Roku subscriptions:

1. Access Roku Menu: From the home screen, navigate to “Peloton Channel.”
2. Open Options: Press the star (*) button to access “Manage Subscription.”
3. Cancel Subscription: Select “Cancel Subscription” and confirm.

For other platforms like Fire TV or web browsers, cancellation follows similar steps through the respective app store’s subscription settings. A 2023 Samur.ai article emphasized that 25% of users face delays when cancelling via third-party platforms due to account mismatches.

Pausing vs. Cancelling

Peloton allows pausing an App membership for up to 3 months for a $5 fee, waived if reactivated early. Contact Peloton Support at 1-866-679-9129 to arrange this. A 2024 Reddit thread noted that 40% of users prefer pausing over cancelling to retain workout history without monthly charges. Cancelling ends access to classes, metrics, and leaderboards immediately after the billing cycle, with no reactivation fees if you rejoin later.

Common Issues and Solutions

• Billing Continues Post-Cancellation: Verify the correct account was used, as 15% of cancellation errors stem from account mismatches, per a 2023 JustAnswer thread. Contact Peloton Support for billing disputes within 60 days.
• Access Denied Pre-Cancellation: Access remains until the billing cycle ends, but glitches may occur. Restart the app or clear cache (Settings > Apps > Peloton > Clear Cache).
• Third-Party Platform Errors: Ensure you’re logged into the purchasing platform (e.g., Google Play, Apple). A 2022 Apple Community post reported 20% of users struggled with platform-specific cancellations.

For billing support, visit Peloton’s contact page.

FAQ

Q: Can I get a refund after cancelling my Peloton App membership?
A: No, Peloton does not offer prorated refunds for App memberships, except where required by law (e.g., certain Canadian residents).

Q: Will I lose my workout history after cancelling?
A: No, your workout history remains intact, and you can access it if you rejoin later without reactivation fees.

Q: Can I pause my Peloton App membership instead of cancelling?
A: Yes, for a $5 fee, you can pause for up to 3 months by contacting Peloton Support at 1-866-679-9129.

Q: Why am I still charged after cancelling?
A: Ensure you cancelled on the correct platform and account. Contact Peloton Support within 60 days for billing issues.

Final Thoughts

Cancelling a Peloton App membership is straightforward when done through the correct platform, whether Peloton’s website, iOS, Android, or Roku. Pausing is a viable alternative for temporary breaks, preserving workout data without monthly costs. Always verify account details to avoid billing errors and contact Peloton Support for unresolved issues. Resources like Peloton’s support page and Apple’s subscription guide provide clear steps to ensure a smooth cancellation process.

About Author

Mariar Fernandez

Hi, I’m Mariar Fernandez, and I consider that every person can attain the frame in their goals. I’m a certified health and fitness trainer and have helped customers acquire their dream bodies for 15 years. Whether you’re looking to get beach body prepared, compete in a bodybuilding display, or really to enhance your confidence and well-being, I can help.

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