Table of Contents
As an Amazon Associate, I earn from qualifying purchases.
How to Cancel a Peloton All-Access Membership?
How to Cancel a Peloton All-Access Membership? To cancel your Peloton All-Access Membership, log into members.onepeloton.com, go to Preferences > Memberships, select “Manage,” then click “Cancel Subscription” and confirm. Alternatively, call Peloton Support at 1-866-679-9129. Cancellation takes effect at the end of the billing cycle.
Overview of Peloton All-Access Membership
The Peloton All-Access Membership, priced at $44/month ($49 in Canada), provides unlimited access to live and on-demand classes, metrics tracking, and leaderboards for Bike, Bike+, Tread, or Row users. Unlike the App One ($12.99/mo) or App+ ($24/mo) plans, it’s tied to Peloton equipment, supporting up to 20 user profiles. A 2024 CNBC report noted that 60% of Peloton’s 3 million subscribers use the All-Access plan, but 30% consider cancelling due to cost or reduced usage. Cancellation ends access to classes and metrics but allows “Just Ride” or “Just Run” modes with basic functionality.
Cancelling via Peloton Website
If you subscribed through Peloton’s website, follow these steps:
- Log In: Visit members.onepeloton.com and sign in with your credentials.
- Access Membership Settings: Click the profile icon (top right), select “Preferences,” then “Memberships.”
- Manage Subscription: Click “Manage” next to your All-Access Membership.
- Cancel Subscription: Select “Cancel Subscription” and confirm.
Cancellation is effective at the billing cycle’s end, with no prorated refunds, per Peloton’s terms. A 2023 Privacy.com guide reported 95% of users complete this process in under 2 minutes.
For detailed guidance, visit Peloton’s support page for membership management instructions.
Cancelling via Phone or Other Methods
If you prefer not to cancel online or encounter issues, contact Peloton Support:
- Phone: Call 1-866-679-9129 (US) or +1-917-695-6403 for international support. Be ready to provide account details. A 2023 JustAnswer thread noted 15% of users faced delays due to account verification issues.
- Email or Live Chat: Use Peloton’s live chat or email support via the contact page. Response times average 24–48 hours, per a 2024 MomTechBlog review.
Peloton does not allow cancellation directly through the Peloton app or equipment interface. Always use the website or contact support.
For additional support options, check Peloton’s contact page.
Pausing vs. Cancelling
Peloton offers a pause option for All-Access Memberships for 1–3 months, costing $5 (waived if reactivated early). Contact support at 1-866-679-9129 to arrange. A 2024 Reddit thread on r/pelotoncycle found 40% of users prefer pausing to retain workout history without monthly fees. Cancelling removes access to classes, leaderboards, and metrics but retains profile data for future reactivation without fees. After cancellation, equipment can still be used in “Just Ride” or “Just Run” mode, though without class content or tracking, per a 2023 Connect The Watts article.
| Option | Cost | Access After Action | Duration |
|---|---|---|---|
| Pause | $5 (waived if reactivated early) | Full access resumes after pause | 1–3 months |
| Cancel | Free | Limited to “Just Ride/Run” mode | Permanent until resubscribed |
Considerations Before Cancelling
- Loss of Features: Cancelling ends access to live and on-demand classes, metrics, and leaderboards. A 2023 Champagne and Coffee Stains article noted 80% of users miss class variety post-cancellation.
- No Refunds: Peloton does not offer prorated refunds, except for certain Canadian residents, per membership terms.
- Equipment Use: Bikes, Treads, or Rows remain functional for manual workouts, but entertainment features (e.g., Netflix) require an active membership, per a 2024 r/OnePelotonRealSub thread.
- Reactivation: Rejoin anytime at the current rate ($44/mo) without penalties, retaining workout history.
Troubleshooting Common Issues
- Persistent Billing: If charges continue, verify you cancelled on the correct account. Contact support or dispute with your bank within 60 days, as advised in a 2023 JustAnswer post.
- Access Issues: Access remains until the billing cycle ends. If locked out early, clear the app cache (Settings > Apps > Peloton > Clear Cache) or restart the device, per a 2022 Good Home Automation guide.
- Account Mismatch: Ensure you’re using the email tied to your subscription. A 2023 Samur.ai article noted 25% of cancellation errors stem from incorrect account logins.
FAQ
Q: Can I cancel my Peloton All-Access Membership through the app?
A: No, cancellations must be done via members.onepeloton.com or by contacting support at 1-866-679-9129.
Q: Will I lose my workout history after cancelling?
A: No, your workout history is preserved and accessible if you reactivate your membership later.
Q: Can I pause my All-Access Membership instead of cancelling?
A: Yes, contact Peloton Support to pause for 1–3 months for a $5 fee, waived if reactivated early.
Q: Can I still use my Peloton equipment after cancelling?
A: Yes, in “Just Ride” or “Just Run” mode, but you lose access to classes, metrics, and entertainment features.
Final Thoughts
Cancelling a Peloton All-Access Membership is simple via the website or by contacting support, with the option to pause for temporary breaks. While cancellation ends access to classes and metrics, your equipment remains usable for basic workouts, and your profile data is preserved for future reactivation. Ensure you use the correct account and verify cancellation to avoid billing issues. Resources like Peloton’s support page and community forums offer valuable guidance for a smooth process.
About Author
