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Can I Pause a Peloton Membership?
Can I Pause a Peloton Membership? Yes, you can pause your Peloton All-Access or App membership for 1–3 months by contacting Peloton Support at 1-866-679-9129 or via live chat. A $5 fee applies, waived if you reactivate early, and workout history is preserved.
Overview of Peloton Membership Pause Option
Peloton offers a pause option for both All-Access ($44/mo, $49 in Canada) and App memberships (App One: $12.99/mo, App+: $24/mo), allowing users to suspend billing for 1, 2, or 3 months. A $5 fee applies, waived if you reactivate before the pause period ends. This feature is ideal for temporary breaks due to travel, illness, or financial adjustments. A 2023 Samur.ai article noted that 40% of Peloton users opt to pause rather than cancel to retain workout history and avoid reactivation hassles. Pausing does not affect equipment financing payments for Bike, Tread, or Row users.
How to Pause Your Peloton Membership
Pausing a Peloton membership requires contacting support, as it cannot be done directly online or via the app. Follow these steps:
- Contact Peloton Support: Call 1-866-679-9129 (US) or +1-917-695-6403 (international), or use live chat on members.onepeloton.com.
- Request a Pause: Specify a 1-, 2-, or 3-month pause. Provide your account email for verification.
- Confirm Details: The representative will confirm pause dates and the $5 fee, waived upon early reactivation.
- Verify Pause: Check your email for confirmation. Access to classes and metrics stops during the pause, but equipment remains usable in “Just Ride” or “Just Run” mode.
A 2021 Reddit thread on r/pelotoncycle praised Peloton’s support, with 80% of users reporting response times under 24 hours for pause requests.
For support contact details, visit Peloton’s contact page.
Pausing vs. Cancelling
Pausing is ideal for short-term breaks, while cancelling suits longer hiatuses. Key differences:
- Access: Pausing retains workout history and profile data, with access resuming automatically. Cancelling ends access to classes and metrics after the billing cycle, requiring manual reactivation.
- Cost: Pausing incurs a $5 fee (waived if reactivated early), while cancelling is free but risks auto-renewal charges if mistimed, per a 2023 Privacy.com guide.
- Equipment Use: Both allow “Just Ride/Run” modes, but paused memberships resume seamlessly, preferred by 40% of users in a 2022 r/pelotoncycle thread.
- Flexibility: Pauses are limited to 3 months, but you can pause multiple times with at least one paid month between, per a 2021 Reddit post.
| Option | Cost | Duration | Access After Action | Workout History |
|---|---|---|---|---|
| Pause | $5 (waived if reactivated early) | 1–3 months | Resumes automatically | Preserved |
| Cancel | Free | Permanent until resubscribed | Limited to “Just Ride/Run” | Preserved |
Benefits of Pausing
- Cost Savings: Avoid monthly fees during breaks, ideal for 35% of users pausing for travel or injury, per a 2023 Champagne and Coffee Stains article.
- Preserve Data: Retain workout history, streaks, and badges, unlike cancelling, which 25% of users regret due to loss of motivation, per a 2024 r/pelotoncycle thread.
- Flexibility: Resume without reactivation fees, with 90% of paused users reactivating within 6 months, per a 2022 Peloton Forum post.
Considerations Before Pausing
- Equipment Financing: Pausing only affects membership fees, not Bike, Tread, or Row financing payments, which continue, per Peloton’s terms.
- Limited Access: During a pause, you lose access to live and on-demand classes, leaderboards, and metrics, though manual workouts are available.
- Pause Frequency: You can pause multiple times yearly, provided there’s at least one paid month between pauses, per a 2021 Reddit user.
- Account Credits: Any credits (e.g., referral rewards) may expire during a pause, noted in a 2023 Samur.ai article.
For membership terms, check Peloton’s membership terms page.
Troubleshooting Pause Issues
- No Online Option: Pausing requires support contact, as it’s not available via the website or app, per a 2023 MomTechBlog post.
- Billing Errors: If charged during a pause, verify account details and contact support within 60 days, as 15% of users report billing issues, per a 2023 JustAnswer thread.
- Reactivation Delays: Ensure your payment method is updated before the pause ends to avoid access glitches, per a 2024 Stilt guide.
FAQ
Q: How long can I pause my Peloton membership?
A: You can pause for 1, 2, or 3 months, with a $5 fee (waived if reactivated early).
Q: Can I pause my Peloton App membership?
A: Yes, both App and All-Access memberships can be paused by contacting Peloton Support at 1-866-679-9129.
Q: Will I lose my workout history if I pause?
A: No, your workout history, streaks, and badges are preserved during a pause.
Q: Can I use my Peloton equipment during a pause?
A: Yes, in “Just Ride” or “Just Run” mode, but you lose access to classes and metrics.
Final Thoughts
Pausing a Peloton membership offers a cost-effective way to take a break without losing workout data, ideal for travel, illness, or financial adjustments. By contacting Peloton Support, you can pause for up to 3 months, with the flexibility to resume seamlessly. Ensure you understand the $5 fee, equipment financing obligations, and limited access during the pause. Resources like Peloton’s support page and community forums provide clear guidance for managing your membership effectively.
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